We were told before you implemented the new billing tiers that any/all of our existing tours would remain intact through this transition. However, I just logged in after a couple of months of inactivity to find that I have to provide billing information for a FREE tier and then after providing that information, my existing Workspaces are DEACTIVATED? What's going on here? I have no access to my previous tours ... NICE. Response from support (after waiting 2 days) basically just explained what the new tiers are but no explanation on why I can't access my existing work.