Note: Request your domain setup. In order not to set up your white-labeled web player, you need to send us a request to set up your domain. Contact our Support team after you meet the requirement which is an annual subscription of the Medium or Large capacity with the Studio pack.

What is White-labeled Player?

If you are a yearly subscriber with medium plan and studio pack, the “Player Rebranding” tab will appear automatically in the Settings.

A white-labeled player allows you to provide our already well-polished service with your brand name attached. You can customize your own domain, favicon(website icon), and social meta tags and can remove ‘Powered by Cupix’ logo. Please note that you are required to subscribe to a Studio pack and Medium(or Large) capacity plan with an annual subscription in order to use this feature.


Here is how you upgrade (Both are required)

1. Settings -> Plans -> Studio and Medium Capacity [these are minimum requirements]

2. Settings -> Billing -> Annual [this is required. note: it includes a 15% discount vs month-to-month payment]


How to set up white label

When you are qualified for the White-label requirements, the ‘Player Rebranding’ tab will appear in the Settings. You can set the player URL, favicon(website icon), and the title/description of social meta tags. Also, you can turn on the ‘Removing Powered by Cupix label’ option.





[sample image]



Player URL

The player URL refers to the domain name of the Web Player. When you open the web player, the address will appear ‘https:// player.your customized domain/p/<housekey>’ instead of ‘https:// players.cupix.com/p/<housekey>'. When you type your domain In the Player Rebranding tab, please type without ‘http://’. If the domain is invalid or already taken, then a notification E-mail will let you know within one week. Keep in mind that it will take a while for the new domain to be applied. If your player URL does not change after one week of submission, please contact our support team.



Favicon(Website icon)

The image must be 32x32 pixel size in PNG format. If you do not set the favicon, the Cupix logo will appear by default. The change will be instantly applied to your Web Player.



Social Media Meta Tag

The social meta tag consists of a title, description, and cover image. There is no limit on the number of characters that you can type in the title and description. However, if you write them too long, they will be truncated with a trailing ellipsis. We recommend that the title does not exceed 90 characters and the description is less than 250 characters(150 for mobile devices). This may be different by the medium you use, therefore, it is good to check that everything looks as intended before you publish. The change will be applied to your web player immediately. Only JPEG and PNG formats are supported for the social media meta image at present. The file size must be less than 250KB. The load speed will be faster if you use a smaller file size.



Remove ‘Powered by Cupix’ label

The ‘Powered by Cupix’ logo that pops up at the bottom of the web player while it is loading will be removed if you turn on this option. The update will be applied straightaway.