When do automatic payments occur?

Automatic payments begin once your free trial ends and your paid subscription begins. Your subscription is automatically renewed each month, and we charge your method of payment at the time of subscription. For instance, if you start your free trial on June 1, your first charge for a paid subscription is July 1. After that, automatic payments are charged on the first day of each month.

If you add other feature packages or capacity plans in the middle of your billing cycle, you will pay a prorated fee for the portion of the month in which the service was used. The new total for the updated capacity plan and feature package will be charged together on the day you renew your subscription.

For example, you subscribed to a Medium Capacity Plan ($65 per month) on April 1 and you add a Studio Pack ($29 per month) on April 15.

You’ll pay $14.50 ($29/2) up front on April 15 to add the Studio Pack, and you will be charged $94 ($65 + $29) to renew the Medium Capacity Plan and Studio Pack on May 1.

Contact us if you have any questions.