If you subscribed for a Small capacity plan or above, you can re-upload as much as you want within your capacity limit. You are only charged for photos, videos or files you upload. If your 3D tour is failed, then delete the 3D tour to free up your capacity and create a new one. 


However, if you have a Petite capacity plan, you have a limited number of the 3D tour you can create per month. Therefore, re-uploading photos may not be allowed unless you upgrade your capacity plan. You can submit a ticket when your 3D tours failed due to our technical issues. In that case, we can recalculate the same 3D tour.

Note:Cupix charges you when you upload photos, videos or other files. All the photos/videos and files in your Asset Library are counted into your storage plan.