Implemented
I just did my first 3D tour and it was all in one room. For some reason it made it into it's own sub-section called Section 1-1. When I preview it, it plays the one picture rather than the 8 3D tour pictures in Section 1. I'm not seeing anyway to just delete this one photo that seems to be causing the problem. Do I need to re-upload and create a whole new tour?
Thanks
Hello, John.
Thanks for writing in. Sometimes photos you upload in the same section may not automatically align and are split from their original section like section 1-1, 1-2, and more. There could be various reasons for this separation, and as for your case, it seems like the repeated pattern on the floor caused an error in alignment. We've checked your tour, and one of the section which consists of 8 stations has a misplaced station.
We recommend two methods to fix the section separation.
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Take more photos and create a 3D again. Take photos every single step to prevent the distortion caused by the repeated pattern of the floor.
Here's a quick tutorial you can look through. TUTORIAL: How to take photos for CupixYou never answered the original question, "Is there anyway to delete a photo that was uploaded?" I would like to remove some images from my virtual tour as they are redundant or not needed. ( I do love the software just a couple things that are not intuitive or are missing)
After messing around with the software there doesn't seem to be a delete only a hide photo that simulates more or less the same effect of removing that image from your final virtual tour.
Hi, Diego.
Sorry for the late reply. As you already figured out, you are not able to delete the uploaded photos. The only thing you can do is to hide the photos. To explain the reason that you can't delete the photos, the server uses all the images you uploaded to create a 3D model which is laid under the 3D tour you are viewing. If you delete an image, the 3D data it has will be missing. Therefore, you can't play the 3D tour seamlessly. By hiding photos instead of deleting, your 3D tour is properly played while the image you don't want to show will be removed from the web player.
Best Regards,
Cupix Support
So if we load all our images, go over the allotted file max with the free or paid plans, the only thing to do is delete everything and start over uploading less images? That's a pain.
I would also like some clarification on what Don has said. The G's that we have been given will max out if we are unable to delete photos. Also, will hiding pictures remove itself from the connection to the rest of the map? It seems that when I have tried hiding pictures that original photo that starts the tour is still connected to it and hides also. This does seem like a headache, would you recommend starting over on a project if the amount to be deleted is "many photos".
When I signed up, I thought I had up to 3GB for each project with unlimited new 3D tours that I can add each month. I also didn't shoot the first 3 projects thinking as much about file size and took many photos to help the software stitch everything together, which I ended up 'hiding' most of them but even when hidden still count against the file size. I also only charged my client $125/yr to cover the monthly cost because I was assuming I would do more VR work for other clients and charge them $125/yr.
Thanks for writing in. We are afraid but we need more photos than existing 3D tour creating software, but our app requires sufficient overlaps among photos in order to align them automatically. We understand your concern, and we have three methods to reduce your storage usage and manage your 3D tours more effectively.
1. Compress image files
You can compress your image files before you upload them to our server. The method we described on this blog article, how to compress your image files without losing quality, takes away information from images, yet still maintaining the overall image quality. The change is difficult to tell, especially for the images taken with a high-resolution camera. You can read more details in our blog.
2. Get a long-term storage discount
We offer a long-term storage discount. When a 3D tour is older than 12 months, only 10% of its actual file size will be counted against the capacity plan. Note that you are required to subscribe to the Medium or Large capacity plan to get the benefits. You can learn more about it in this help article, Storage discount on long-term 3D tours.
3. Publish your 3D tours to Gogle map and remove them from our app
You can export your 3D tour to Google Street View and delete it. Your tour will be still available on Google Maps even after you remove it from our app.
We hope you found this information useful. Please feel free to get back with me if you have any questions or if missed something along the way.
Regards,
Cupix Support
Also, I shared the same comment about overall storage space available with the current capacity plans. The small package is absolutely insufficient to do any work even if I create tours for Google platform. I need to keep the tours for at least a month before deleting them. I need to give clients time to review the tour and request some minor fine tuning. The small package allow me to have 2-3 clients at the time only. Now, if the solution recommended is to compress as much as possible every single pano ... well, this reminds me what people did in the 80's to save a few memory bites here and there.